name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Sudan

country_id: SD


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Turkey

country_id: TR

ns: wb

description:
What is the type of the alternative dispute resolution (ADR) entity in this country?
- Voluntary, industry-based entity

key: id

type: original

key: IndicatorName

key: Source

value: Global Financial Inclusion and Consumer Protection Survey 2017

key: Topic

value: Financial Consumer Protection : Alternative Dispute Resolution

key: Othernotes

key: Shortdefinition

key: Generalcomments

value: Is the ALTERNATIVE DISPUTE RESOLUTION (ADR) ENTITY a VOLUNTARY, INDUSTRY-BASED ENTITY?

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description: A unique identifier for the indicator being reported.

description: The name or title of the indicator providing a human-readable label.

description: A unique identifier code for the country associated with the indicator.

description: The full name of the country relevant to the indicator data.

sem_type: encountryname

description: The ISO 3166-1 alpha-3 code—a three-letter country code standard—for the country.

date

description: The date or year the indicator measurement or observation pertains to.

sem_type: year

value

description: The numerical or measured value of the indicator for the given country and date.

unit

description: The unit of measurement in which the indicator value is expressed.

description: The observation status indicating any special conditions or qualifiers about the data value.

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ftype: BIGINT

description: The number of decimal places to which the indicator value is reported or rounded.

schema: wb


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - West African Economic and Monetary Union (WAEMU)

value:
What is the type of the alternative dispute resolution (ADR) entity in this country?
- Voluntary, industry-based entity


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Zambia

country_id: ZM


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Burundi

country_id: BI


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Canada

country_id: CA


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - East Caribbean Small States


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Ecuador

country_id: EC


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Georgia

country_id: GE


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Guatemala

country_id: GT


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Kazakhstan

country_id: KZ


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Netherlands

country_id: NL


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Nigeria

country_id: NG


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Paraguay

country_id: PY


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Spain

country_id: ES


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - West Bank And Gaza

country_id: PS


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Albania

country_id: AL


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Bhutan

country_id: BT


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Bolivia

country_id: BO


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Botswana

country_id: BW


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Kuwait

country_id: KW


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Russian Federation

country_id: RU


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Somalia

country_id: SO


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Thailand

country_id: TH


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Ukraine

country_id: UA


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Afghanistan

country_id: AF


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Angola

country_id: AO


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Austria

country_id: AT


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Belgium

country_id: BE


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Djibouti

country_id: DJ


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Guyana

country_id: GY


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - India

country_id: IN


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Israel

country_id: IL


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Kenya

country_id: KE


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Lebanon

country_id: LB


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Macedonia, FYR

country_id: MK


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Myanmar

country_id: MM


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Pakistan

country_id: PK


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - South Africa

country_id: ZA


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Sweden

country_id: SE


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Tunisia

country_id: TN


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Bahamas, The

country_id: BS


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Cayman Islands

country_id: KY


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Egypt, Arab Rep.

country_id: EG


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - eSwatini

country_id: SZ


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Greece

country_id: GR


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Iraq

country_id: IQ


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Japan

country_id: JP


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Jordan

country_id: JO


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Kyrgyz Republic

country_id: KG


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Mauritius

country_id: MU


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Poland

country_id: PL


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - Seychelles

country_id: SC


name: 616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01 - United Kingdom

country_id: GB


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Austria

country_id: AT

description:
What is the institutional model for the alternative dispute resolution (ADR) entity?
- Within the financial sector regulator

value: Is the ALTERNATIVE DISPUTE RESOLUTION (ADR)  ENTITY established WITHIN THE FINANCIAL SECTOR REGULATOR?


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bhutan

country_id: BT

value:
What is the institutional model for the alternative dispute resolution (ADR) entity?
- Within the financial sector regulator


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Djibouti

country_id: DJ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Estonia

country_id: EE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Hong Kong SAR, China

country_id: HK


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Italy

country_id: IT


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Jordan


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Kenya

country_id: KE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Mauritania

country_id: MR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Portugal

country_id: PT


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Burundi

country_id: BI


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Chile

country_id: CL


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Colombia

country_id: CO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Fiji

country_id: FJ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Finland

country_id: FI


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - France

country_id: FR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Lithuania

country_id: LT


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Malawi

country_id: MW


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Mauritius

country_id: MU


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Mexico

country_id: MX


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Netherlands

country_id: NL


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Nigeria

country_id: NG


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Norway

country_id: NO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Rwanda

country_id: RW


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Samoa

country_id: WS


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Tonga

country_id: TO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Armenia

country_id: AM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Australia

country_id: AU


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Belgium

country_id: BE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Cayman Islands

country_id: KY


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Ecuador

country_id: EC


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Egypt, Arab Rep.

country_id: EG


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Georgia

country_id: GE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Israel

country_id: IL


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Japan

country_id: JP


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Kazakhstan

country_id: KZ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Kuwait

country_id: KW


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Lebanon

country_id: LB


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Moldova

country_id: MD


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Morocco

country_id: MA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Peru

country_id: PE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Slovak Republic

country_id: SK


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - South Africa

country_id: ZA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Tajikistan

country_id: TJ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Azerbaijan

country_id: AZ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Brazil

country_id: BR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Cambodia

country_id: KH


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Costa Rica

country_id: CR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Economic and Monetary Community of Central Africa (CEMAC)


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - eSwatini

country_id: SZ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Indonesia

country_id: ID


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Macedonia, FYR

country_id: MK


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Malaysia

country_id: MY


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Myanmar

country_id: MM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Oman

country_id: OM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Pakistan

country_id: PK


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Russian Federation

country_id: RU


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Saudi Arabia

country_id: SA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Sri Lanka

country_id: LK


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Sweden

country_id: SE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Vietnam

country_id: VN


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - West African Economic and Monetary Union (WAEMU)


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Zimbabwe

country_id: ZW


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bahamas, The

country_id: BS


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bahrain

country_id: BH


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bangladesh

country_id: BD


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bolivia

country_id: BO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bosnia and Herzegovina

country_id: BA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - China

country_id: CN


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Denmark

country_id: DK


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Dominican Republic

country_id: DO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Iraq

country_id: IQ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Lesotho

country_id: LS


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Liberia

country_id: LR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Madagascar

country_id: MG


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Malta

country_id: MT


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Namibia


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - San Marino

country_id: SM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Serbia

country_id: RS


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Tunisia

country_id: TN


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Uruguay

country_id: UY


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Zambia

country_id: ZM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Croatia

country_id: HR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - East Caribbean Small States


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - El Salvador

country_id: SV


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Gambia, The

country_id: GM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Iran, Islamic Rep.

country_id: IR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Jamaica

country_id: JM


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Korea, Rep.

country_id: KR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Maldives

country_id: MV


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Panama

country_id: PA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Seychelles

country_id: SC


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Somalia

country_id: SO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - West Bank And Gaza

country_id: PS


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Albania

country_id: AL


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Botswana

country_id: BW


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Canada

country_id: CA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Germany

country_id: DE


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Greece

country_id: GR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Haiti

country_id: HT


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Honduras

country_id: HN


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Hungary

country_id: HU


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Latvia

country_id: LV


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - New Zealand

country_id: NZ


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Paraguay

country_id: PY


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Philippines

country_id: PH


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Spain

country_id: ES


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Thailand

country_id: TH


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Ukraine

country_id: UA


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Afghanistan

country_id: AF


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Angola

country_id: AO


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Argentina

country_id: AR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Bulgaria

country_id: BG


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Guatemala

country_id: GT


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Guyana

country_id: GY


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - India

country_id: IN


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Kyrgyz Republic

country_id: KG


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Luxembourg

country_id: LU


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Montenegro

country_id: ME


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Poland

country_id: PL


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Sudan

country_id: SD


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Turkey

country_id: TR


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - Uganda

country_id: UG


name: 620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00 - United Kingdom

country_id: GB


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Afghanistan

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
- Accessibility (i.e. consumer can file a complaint via multiple channels, including local branch, by phone, e-mail, etc.)

value: Financial Consumer Protection : Internal Dispute Resolution

value: Do laws or regulations SET STANDARDS FOR ACCESSIBILITY IN RESOLVING CUSTOMER COMPLAINTS?


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Angola

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
- Accessibility (i.e. consumer can file a complaint via multiple channels, including local branch, by phone, e-mail, etc.)


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bangladesh

country_id: BD


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bolivia

country_id: BO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Burundi

country_id: BI


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - El Salvador

country_id: SV


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - eSwatini

country_id: SZ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - India


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Kazakhstan

country_id: KZ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Kenya

country_id: KE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Namibia


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Netherlands

country_id: NL


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Norway

country_id: NO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Zimbabwe

country_id: ZW


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Austria

country_id: AT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bulgaria

country_id: BG


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - China

country_id: CN


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Economic and Monetary Community of Central Africa (CEMAC)


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Fiji

country_id: FJ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Greece

country_id: GR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Italy

country_id: IT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Korea, Rep.

country_id: KR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Lebanon

country_id: LB


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Mauritania

country_id: MR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - West African Economic and Monetary Union (WAEMU)


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Zambia

country_id: ZM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Australia

country_id: AU


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Brazil

country_id: BR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Djibouti

country_id: DJ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Dominican Republic

country_id: DO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Egypt, Arab Rep.

country_id: EG


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Finland

country_id: FI


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Haiti

country_id: HT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Hungary

country_id: HU


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Indonesia

country_id: ID


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Kyrgyz Republic

country_id: KG


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Luxembourg

country_id: LU


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Madagascar

country_id: MG


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Malawi

country_id: MW


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Maldives

country_id: MV


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Montenegro

country_id: ME


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Poland

country_id: PL


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Tajikistan

country_id: TJ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Tonga

country_id: TO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Argentina

country_id: AR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Azerbaijan

country_id: AZ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Belgium

country_id: BE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Gambia, The

country_id: GM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Honduras

country_id: HN


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Rwanda

country_id: RW


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Seychelles

country_id: SC


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Somalia

country_id: SO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - South Africa

country_id: ZA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Spain

country_id: ES


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Uruguay

country_id: UY


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Vietnam

country_id: VN


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bosnia and Herzegovina

country_id: BA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Botswana

country_id: BW


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Croatia

country_id: HR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - East Caribbean Small States


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Ecuador

country_id: EC


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - France

country_id: FR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Hong Kong SAR, China

country_id: HK


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Jamaica

country_id: JM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Lithuania

country_id: LT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Malaysia

country_id: MY


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Mauritius

country_id: MU


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Mexico

country_id: MX


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Portugal

country_id: PT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Samoa

country_id: WS


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Saudi Arabia

country_id: SA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Serbia

country_id: RS


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Sudan

country_id: SD


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Ukraine

country_id: UA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Armenia

country_id: AM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bahrain

country_id: BH


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bhutan

country_id: BT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Chile

country_id: CL


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Guatemala

country_id: GT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Israel

country_id: IL


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Liberia

country_id: LR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Nigeria

country_id: NG


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Pakistan

country_id: PK


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Panama

country_id: PA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - San Marino

country_id: SM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Sri Lanka

country_id: LK


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Uganda

country_id: UG


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - West Bank And Gaza

country_id: PS


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Albania

country_id: AL


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Colombia

country_id: CO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Estonia

country_id: EE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Guyana

country_id: GY


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Iraq

country_id: IQ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Japan

country_id: JP


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Jordan

country_id: JO


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Kuwait

country_id: KW


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Latvia

country_id: LV


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Lesotho

country_id: LS


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Malta

country_id: MT


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - New Zealand

country_id: NZ


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Oman

country_id: OM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Peru

country_id: PE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Slovak Republic

country_id: SK


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Tunisia

country_id: TN


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - United Kingdom

country_id: GB


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Bahamas, The

country_id: BS


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Cambodia

country_id: KH


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Canada

country_id: CA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Cayman Islands

country_id: KY


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Costa Rica

country_id: CR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Denmark

country_id: DK


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Georgia

country_id: GE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Germany

country_id: DE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Iran, Islamic Rep.

country_id: IR


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Macedonia, FYR

country_id: MK


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Moldova

country_id: MD


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Morocco

country_id: MA


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Myanmar

country_id: MM


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Paraguay

country_id: PY


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Philippines

country_id: PH


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Russian Federation

country_id: RU


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Sweden

country_id: SE


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Thailand

country_id: TH


name: 607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03 - Turkey

country_id: TR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Argentina

country_id: AR

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Requirement for financial institutions to have a designated, independent offer or unit in charge of handling customer complaints

value: Do laws or regulations REQUIRE FINANCIAL INSTITUTIONS TO HAVE A DESIGNATED OFFICE OR UNIT FOR RESOLVING CUSTOMER COMPLAINTS ?


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Costa Rica

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Requirement for financial institutions to have a designated, independent offer or unit in charge of handling customer complaints


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Djibouti

country_id: DJ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Economic and Monetary Community of Central Africa (CEMAC)


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - El Salvador

country_id: SV


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Finland

country_id: FI


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Georgia

country_id: GE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Jamaica

country_id: JM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Japan

country_id: JP


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Lesotho

country_id: LS


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - San Marino

country_id: SM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Serbia

country_id: RS


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Slovak Republic

country_id: SK


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Sudan

country_id: SD


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Tajikistan

country_id: TJ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - West African Economic and Monetary Union (WAEMU)


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Afghanistan

country_id: AF


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Australia

country_id: AU


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bulgaria

country_id: BG


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Canada

country_id: CA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - China

country_id: CN


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Colombia

country_id: CO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - East Caribbean Small States


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Fiji

country_id: FJ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Hong Kong SAR, China

country_id: HK


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Norway

country_id: NO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Peru

country_id: PE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Russian Federation

country_id: RU


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Angola

country_id: AO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Cayman Islands

country_id: KY


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Denmark

country_id: DK


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - India

country_id: IN


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Iran, Islamic Rep.

country_id: IR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Italy

country_id: IT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Korea, Rep.

country_id: KR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Liberia

country_id: LR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Maldives

country_id: MV


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Malta

country_id: MT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Moldova

country_id: MD


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Oman

country_id: OM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Portugal

country_id: PT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Rwanda

country_id: RW


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Seychelles

country_id: SC


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - South Africa

country_id: ZA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Albania

country_id: AL


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Azerbaijan

country_id: AZ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bahamas, The

country_id: BS


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - eSwatini

country_id: SZ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Guyana

country_id: GY


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Iraq

country_id: IQ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Kenya

country_id: KE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Kuwait

country_id: KW


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Malawi

country_id: MW


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Mauritania

country_id: MR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Mexico

country_id: MX


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Namibia


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - New Zealand

country_id: NZ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Pakistan

country_id: PK


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Saudi Arabia

country_id: SA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - West Bank And Gaza

country_id: PS


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Austria

country_id: AT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Dominican Republic

country_id: DO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Egypt, Arab Rep.

country_id: EG


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Estonia

country_id: EE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Gambia, The

country_id: GM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Hungary

country_id: HU


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Kazakhstan

country_id: KZ


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Paraguay

country_id: PY


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Philippines

country_id: PH


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Samoa

country_id: WS


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Turkey

country_id: TR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - United Kingdom

country_id: GB


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Belgium

country_id: BE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bhutan

country_id: BT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bolivia

country_id: BO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Chile

country_id: CL


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Croatia

country_id: HR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Ecuador

country_id: EC


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Germany

country_id: DE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Guatemala

country_id: GT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Haiti

country_id: HT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Honduras

country_id: HN


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Indonesia

country_id: ID


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Israel

country_id: IL


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Kyrgyz Republic

country_id: KG


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Madagascar

country_id: MG


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Mauritius

country_id: MU


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Morocco

country_id: MA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Panama

country_id: PA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Poland

country_id: PL


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Sweden

country_id: SE


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Tunisia

country_id: TN


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Ukraine

country_id: UA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Uruguay

country_id: UY


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Vietnam

country_id: VN


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Zambia

country_id: ZM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Armenia

country_id: AM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bangladesh

country_id: BD


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bosnia and Herzegovina

country_id: BA


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Cambodia

country_id: KH


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Greece

country_id: GR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Luxembourg

country_id: LU


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Macedonia, FYR

country_id: MK


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Somalia

country_id: SO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Sri Lanka

country_id: LK


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Tonga

country_id: TO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Uganda

country_id: UG


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Bahrain

country_id: BH


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Botswana

country_id: BW


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Brazil

country_id: BR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Burundi

country_id: BI


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - France

country_id: FR


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Jordan

country_id: JO


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Latvia

country_id: LV


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Lebanon

country_id: LB


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Lithuania

country_id: LT


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Malaysia

country_id: MY


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Montenegro

country_id: ME


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Myanmar

country_id: MM


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Netherlands

country_id: NL


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Nigeria

country_id: NG


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Spain

country_id: ES


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Thailand

country_id: TH


name: 605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01 - Zimbabwe

country_id: ZW


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Brazil

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Providing consumers the details of a relevant external dispute resolution mechanism (if any)

value: Do laws or regulations SET STANDARDS FOR PROVIDING CONSUMERS THE DETAILS OF A RELEVANT EXTERNAL DISPUTE RESOLUTION MECHANISM (IF ANY)?


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Colombia

country_id: CO

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Providing consumers the details of a relevant external dispute resolution mechanism (if any)


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Costa Rica

country_id: CR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Finland

country_id: FI


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Georgia

country_id: GE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Guatemala

country_id: GT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Haiti

country_id: HT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Japan

country_id: JP


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Korea, Rep.

country_id: KR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Kuwait

country_id: KW


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Luxembourg

country_id: LU


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Mauritania

country_id: MR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Sudan

country_id: SD


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Burundi

country_id: BI


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Croatia

country_id: HR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Honduras

country_id: HN


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Hungary

country_id: HU


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Indonesia

country_id: ID


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Lithuania

country_id: LT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Panama

country_id: PA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Paraguay

country_id: PY


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Portugal

country_id: PT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Tunisia

country_id: TN


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Turkey

country_id: TR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Zambia

country_id: ZM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Angola

country_id: AO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Australia

country_id: AU


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Azerbaijan

country_id: AZ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bosnia and Herzegovina

country_id: BA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Economic and Monetary Community of Central Africa (CEMAC)


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - El Salvador

country_id: SV


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Fiji

country_id: FJ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Hong Kong SAR, China

country_id: HK


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Macedonia, FYR

country_id: MK


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Malawi

country_id: MW


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Malta

country_id: MT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Mexico

country_id: MX


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Morocco

country_id: MA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Nigeria

country_id: NG


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Saudi Arabia

country_id: SA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Seychelles

country_id: SC


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Sweden

country_id: SE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Tajikistan

country_id: TJ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - West African Economic and Monetary Union (WAEMU)


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bolivia

country_id: BO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Botswana

country_id: BW


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Chile

country_id: CL


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Denmark

country_id: DK


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Estonia

country_id: EE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Greece

country_id: GR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - India

country_id: IN


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Kenya

country_id: KE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Liberia

country_id: LR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Pakistan

country_id: PK


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Samoa

country_id: WS


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Sri Lanka

country_id: LK


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Thailand

country_id: TH


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Zimbabwe

country_id: ZW


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Austria

country_id: AT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bangladesh

country_id: BD


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Canada

country_id: CA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Ecuador

country_id: EC


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - eSwatini

country_id: SZ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Germany

country_id: DE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Iraq

country_id: IQ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Latvia

country_id: LV


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - New Zealand

country_id: NZ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Poland

country_id: PL


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Rwanda

country_id: RW


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - South Africa

country_id: ZA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Uganda

country_id: UG


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Uruguay

country_id: UY


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - West Bank And Gaza

country_id: PS


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bulgaria

country_id: BG


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Dominican Republic

country_id: DO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Gambia, The

country_id: GM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Lebanon

country_id: LB


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Lesotho

country_id: LS


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Maldives

country_id: MV


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Montenegro

country_id: ME


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Myanmar

country_id: MM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Oman

country_id: OM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Peru

country_id: PE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - San Marino

country_id: SM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Slovak Republic

country_id: SK


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Tonga

country_id: TO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - United Kingdom

country_id: GB


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Albania

country_id: AL


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Argentina

country_id: AR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Armenia

country_id: AM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Cambodia

country_id: KH


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Cayman Islands

country_id: KY


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - China

country_id: CN


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - France

country_id: FR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Guyana

country_id: GY


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Israel

country_id: IL


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Italy

country_id: IT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Madagascar

country_id: MG


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Namibia


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Norway

country_id: NO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Philippines

country_id: PH


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Russian Federation

country_id: RU


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Serbia

country_id: RS


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Somalia

country_id: SO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Afghanistan

country_id: AF


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bahamas, The

country_id: BS


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bahrain

country_id: BH


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Belgium

country_id: BE


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Bhutan

country_id: BT


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Djibouti

country_id: DJ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - East Caribbean Small States


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Egypt, Arab Rep.

country_id: EG


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Iran, Islamic Rep.

country_id: IR


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Jamaica

country_id: JM


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Jordan

country_id: JO


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Kazakhstan

country_id: KZ


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Kyrgyz Republic

country_id: KG


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Malaysia

country_id: MY


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Mauritius

country_id: MU


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Moldova

country_id: MD


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Netherlands

country_id: NL


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Spain

country_id: ES


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Ukraine

country_id: UA


name: 610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06 - Vietnam

country_id: VN


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Egypt, Arab Rep.

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Requirements for financial institutions to implement procedures and processes for resolving customer complaints

value: Do laws or regulations REQUIRE IMPLEMENTING PROCEDURES AND PROCESSES TO RESOLVE CUSTOMER COMPLAINTS ?


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Georgia

country_id: GE

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Requirements for financial institutions to implement procedures and processes for resolving customer complaints


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Germany

country_id: DE


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Mauritania

country_id: MR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Uruguay

country_id: UY


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Angola

country_id: AO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bahamas, The

country_id: BS


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Brazil

country_id: BR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Croatia

country_id: HR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Guatemala

country_id: GT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Honduras

country_id: HN


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Indonesia

country_id: ID


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Macedonia, FYR

country_id: MK


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Rwanda

country_id: RW


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Sudan

country_id: SD


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Uganda

country_id: UG


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - West Bank And Gaza

country_id: PS


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bolivia

country_id: BO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Cambodia

country_id: KH


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Denmark

country_id: DK


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - East Caribbean Small States


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Guyana

country_id: GY


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Israel

country_id: IL


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Italy

country_id: IT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Jordan

country_id: JO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Kenya

country_id: KE


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Mauritius

country_id: MU


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Montenegro

country_id: ME


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Portugal

country_id: PT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Sri Lanka

country_id: LK


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Thailand

country_id: TH


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Tunisia

country_id: TN


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Zimbabwe

country_id: ZW


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Australia

country_id: AU


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Austria

country_id: AT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bahrain

country_id: BH


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - China

country_id: CN


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - El Salvador

country_id: SV


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Iraq

country_id: IQ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Kuwait

country_id: KW


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Lebanon

country_id: LB


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Malaysia

country_id: MY


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Maldives

country_id: MV


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Paraguay

country_id: PY


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Samoa

country_id: WS


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Seychelles

country_id: SC


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Slovak Republic

country_id: SK


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Somalia

country_id: SO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Spain

country_id: ES


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Sweden

country_id: SE


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Turkey

country_id: TR