name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bhutan

country_id: BT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Botswana

country_id: BW

ns: wb

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Requirements for financial institutions to implement procedures and processes for resolving customer complaints

key: id

type: original

key: IndicatorName

key: Source

value: Global Financial Inclusion and Consumer Protection Survey 2017

key: Topic

value: Financial Consumer Protection : Internal Dispute Resolution

key: Othernotes

key: Shortdefinition

key: Generalcomments

value: Do laws or regulations REQUIRE IMPLEMENTING PROCEDURES AND PROCESSES TO RESOLVE CUSTOMER COMPLAINTS ?

ftype: VARCHAR

description: A unique identifier for the indicator being reported.

description: The name or title of the indicator providing a human-readable label.

description: A unique identifier code for the country associated with the indicator.

description: The full name of the country relevant to the indicator data.

sem_type: encountryname

description: The ISO 3166-1 alpha-3 code—a three-letter country code standard—for the country.

date

description: The date or year the indicator measurement or observation pertains to.

sem_type: year

value

description: The numerical or measured value of the indicator for the given country and date.

unit

description: The unit of measurement in which the indicator value is expressed.

description: The observation status indicating any special conditions or qualifiers about the data value.

decimal

ftype: BIGINT

description: The number of decimal places to which the indicator value is reported or rounded.

schema: wb


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bulgaria

country_id: BG

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Requirements for financial institutions to implement procedures and processes for resolving customer complaints


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Canada

country_id: CA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Cayman Islands

country_id: KY


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Haiti

country_id: HT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Iran, Islamic Rep.

country_id: IR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Korea, Rep.

country_id: KR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Liberia

country_id: LR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Lithuania

country_id: LT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Madagascar

country_id: MG


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Mexico

country_id: MX


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Moldova

country_id: MD


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Myanmar

country_id: MM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Norway

country_id: NO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Oman

country_id: OM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Philippines

country_id: PH


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Russian Federation

country_id: RU


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Saudi Arabia

country_id: SA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - South Africa

country_id: ZA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Tajikistan

country_id: TJ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Ukraine

country_id: UA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - United Kingdom

country_id: GB


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Zambia

country_id: ZM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Azerbaijan

country_id: AZ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Belgium

country_id: BE


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bosnia and Herzegovina

country_id: BA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Colombia

country_id: CO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Dominican Republic

country_id: DO


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Economic and Monetary Community of Central Africa (CEMAC)


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Estonia

country_id: EE


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - eSwatini

country_id: SZ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Fiji

country_id: FJ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Finland

country_id: FI


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Hong Kong SAR, China

country_id: HK


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Kyrgyz Republic

country_id: KG


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Lesotho

country_id: LS


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Netherlands

country_id: NL


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Pakistan

country_id: PK


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Panama

country_id: PA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Vietnam

country_id: VN


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - West African Economic and Monetary Union (WAEMU)


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Bangladesh

country_id: BD


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Chile

country_id: CL


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Costa Rica

country_id: CR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Gambia, The

country_id: GM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Greece

country_id: GR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Hungary

country_id: HU


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Latvia

country_id: LV


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Luxembourg

country_id: LU


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Malawi

country_id: MW


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Malta

country_id: MT


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Morocco

country_id: MA


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Nigeria

country_id: NG


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Peru

country_id: PE


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Poland

country_id: PL


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - San Marino

country_id: SM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Afghanistan

country_id: AF


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Albania

country_id: AL


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Argentina

country_id: AR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Armenia

country_id: AM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Burundi

country_id: BI


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Djibouti

country_id: DJ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Ecuador

country_id: EC


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - France

country_id: FR


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - India

country_id: IN


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Jamaica

country_id: JM


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Japan

country_id: JP


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Kazakhstan

country_id: KZ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Namibia


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - New Zealand

country_id: NZ


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Serbia

country_id: RS


name: 604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00 - Tonga

country_id: TO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Botswana

country_id: BW

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Reporting complaints data to a government agency

value: Do laws or regulations SET STANDARDS FOR REPORTING COMPLAINTS DATA TO A GOVERNMENT AGENCY?


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Dominican Republic

country_id: DO

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Reporting complaints data to a government agency


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Ecuador


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Estonia

country_id: EE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - eSwatini

country_id: SZ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Haiti

country_id: HT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Israel

country_id: IL


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Kazakhstan


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Kenya

country_id: KE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Lebanon

country_id: LB


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Macedonia, FYR

country_id: MK


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Mauritania

country_id: MR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Netherlands

country_id: NL


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Ukraine

country_id: UA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Azerbaijan

country_id: AZ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bahamas, The

country_id: BS


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bosnia and Herzegovina

country_id: BA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bulgaria

country_id: BG


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Chile

country_id: CL


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Costa Rica

country_id: CR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - El Salvador

country_id: SV


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Fiji

country_id: FJ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Greece

country_id: GR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Guyana

country_id: GY


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Indonesia

country_id: ID


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Liberia

country_id: LR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - New Zealand

country_id: NZ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Philippines

country_id: PH


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - South Africa

country_id: ZA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Zimbabwe

country_id: ZW


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Canada

country_id: CA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Gambia, The

country_id: GM


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Iran, Islamic Rep.

country_id: IR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Malaysia

country_id: MY


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Mexico

country_id: MX


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Nigeria

country_id: NG


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Portugal

country_id: PT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Tunisia

country_id: TN


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Uruguay

country_id: UY


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Vietnam

country_id: VN


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - West Bank And Gaza

country_id: PS


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Albania

country_id: AL


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Angola

country_id: AO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Cambodia

country_id: KH


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Croatia

country_id: HR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - France

country_id: FR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Guatemala

country_id: GT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Honduras

country_id: HN


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - India

country_id: IN


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Moldova

country_id: MD


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Namibia


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Somalia

country_id: SO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Spain

country_id: ES


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Afghanistan

country_id: AF


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Argentina

country_id: AR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bahrain

country_id: BH


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Colombia

country_id: CO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Denmark

country_id: DK


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Djibouti

country_id: DJ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Economic and Monetary Community of Central Africa (CEMAC)


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Hong Kong SAR, China

country_id: HK


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Hungary

country_id: HU


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Jamaica

country_id: JM


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Latvia

country_id: LV


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Malawi

country_id: MW


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - San Marino

country_id: SM


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Sweden

country_id: SE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Turkey

country_id: TR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - West African Economic and Monetary Union (WAEMU)


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Australia

country_id: AU


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Austria

country_id: AT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - East Caribbean Small States


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Egypt, Arab Rep.

country_id: EG


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Finland

country_id: FI


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Kuwait

country_id: KW


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Luxembourg

country_id: LU


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Montenegro

country_id: ME


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Morocco

country_id: MA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Paraguay

country_id: PY


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Peru

country_id: PE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Russian Federation

country_id: RU


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Rwanda

country_id: RW


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Thailand

country_id: TH


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Uganda

country_id: UG


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Belgium

country_id: BE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bolivia

country_id: BO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Burundi

country_id: BI


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Cayman Islands

country_id: KY


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Germany

country_id: DE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Iraq

country_id: IQ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Italy

country_id: IT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Jordan

country_id: JO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Korea, Rep.

country_id: KR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Kyrgyz Republic

country_id: KG


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Lithuania

country_id: LT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Malta

country_id: MT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Mauritius

country_id: MU


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Oman

country_id: OM


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Pakistan

country_id: PK


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Panama

country_id: PA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Poland

country_id: PL


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Saudi Arabia

country_id: SA


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Seychelles

country_id: SC


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Armenia

country_id: AM


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bangladesh

country_id: BD


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Bhutan

country_id: BT


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Brazil

country_id: BR


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - China

country_id: CN


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Georgia

country_id: GE


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Japan

country_id: JP


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Lesotho

country_id: LS


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Madagascar

country_id: MG


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Maldives

country_id: MV


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Myanmar

country_id: MM


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Norway

country_id: NO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Samoa

country_id: WS


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Serbia

country_id: RS


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Slovak Republic

country_id: SK


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Sri Lanka

country_id: LK


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Sudan

country_id: SD


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Tajikistan

country_id: TJ


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Tonga

country_id: TO


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - United Kingdom

country_id: GB


name: 609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05 - Zambia

country_id: ZM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bahrain

country_id: BH

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Record-keeping of complaints

value: Do laws or regulations SET STANDARDS FOR RECORD-KEEPING OF CUSTOMER COMPLAINTS?


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Botswana

country_id: BW

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Record-keeping of complaints


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Canada

country_id: CA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - China

country_id: CN


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Costa Rica

country_id: CR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Denmark

country_id: DK


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - East Caribbean Small States


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Estonia

country_id: EE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Greece

country_id: GR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Guatemala

country_id: GT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Haiti

country_id: HT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Korea, Rep.

country_id: KR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Madagascar

country_id: MG


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Malawi

country_id: MW


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Mexico

country_id: MX


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Myanmar

country_id: MM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - San Marino

country_id: SM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - United Kingdom

country_id: GB


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Uruguay

country_id: UY


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Armenia

country_id: AM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Azerbaijan

country_id: AZ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Ecuador

country_id: EC


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - France

country_id: FR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Kenya

country_id: KE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Nigeria

country_id: NG


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Norway

country_id: NO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - South Africa

country_id: ZA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Turkey

country_id: TR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Angola

country_id: AO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - eSwatini

country_id: SZ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Finland

country_id: FI


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - India

country_id: IN


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Jordan

country_id: JO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Lebanon

country_id: LB


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Malta

country_id: MT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Pakistan

country_id: PK


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Poland

country_id: PL


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Saudi Arabia

country_id: SA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Serbia

country_id: RS


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Seychelles

country_id: SC


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Uganda

country_id: UG


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bangladesh

country_id: BD


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bhutan

country_id: BT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bosnia and Herzegovina

country_id: BA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Cambodia

country_id: KH


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Chile

country_id: CL


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Egypt, Arab Rep.

country_id: EG


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Germany

country_id: DE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Hong Kong SAR, China

country_id: HK


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Indonesia

country_id: ID


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Israel

country_id: IL


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Italy

country_id: IT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Kyrgyz Republic

country_id: KG


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Latvia

country_id: LV


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Liberia

country_id: LR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Mauritania

country_id: MR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Portugal

country_id: PT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Rwanda

country_id: RW


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Tajikistan

country_id: TJ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - West Bank And Gaza

country_id: PS


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Afghanistan

country_id: AF


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bolivia

country_id: BO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Brazil

country_id: BR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bulgaria

country_id: BG


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Colombia

country_id: CO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Croatia

country_id: HR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - El Salvador

country_id: SV


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Gambia, The

country_id: GM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Guyana

country_id: GY


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Honduras

country_id: HN


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Hungary

country_id: HU


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Luxembourg

country_id: LU


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Namibia


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - New Zealand

country_id: NZ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Philippines

country_id: PH


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Sudan

country_id: SD


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Sweden

country_id: SE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Tonga

country_id: TO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Tunisia

country_id: TN


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Ukraine

country_id: UA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Vietnam

country_id: VN


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Zambia

country_id: ZM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Bahamas, The

country_id: BS


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Burundi

country_id: BI


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Dominican Republic

country_id: DO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Economic and Monetary Community of Central Africa (CEMAC)


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Lesotho

country_id: LS


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Mauritius

country_id: MU


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Moldova

country_id: MD


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Morocco

country_id: MA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Russian Federation

country_id: RU


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Samoa

country_id: WS


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Slovak Republic

country_id: SK


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Thailand

country_id: TH


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - West African Economic and Monetary Union (WAEMU)


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Argentina

country_id: AR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Austria

country_id: AT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Iraq

country_id: IQ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Japan

country_id: JP


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Malaysia

country_id: MY


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Netherlands

country_id: NL


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Panama

country_id: PA


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Somalia

country_id: SO


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Sri Lanka

country_id: LK


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Zimbabwe

country_id: ZW


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Albania

country_id: AL


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Australia

country_id: AU


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Belgium

country_id: BE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Cayman Islands

country_id: KY


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Djibouti

country_id: DJ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Fiji

country_id: FJ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Georgia

country_id: GE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Iran, Islamic Rep.

country_id: IR


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Jamaica

country_id: JM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Kazakhstan

country_id: KZ


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Kuwait

country_id: KW


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Lithuania

country_id: LT


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Macedonia, FYR

country_id: MK


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Maldives

country_id: MV


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Montenegro

country_id: ME


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Oman

country_id: OM


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Paraguay

country_id: PY


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Peru

country_id: PE


name: 608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04 - Spain

country_id: ES


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Australia

country_id: AU

description: Does any law or regulation set standards for complaints resolution and handling by financial institutions?

value: Do laws or regulations SET STANDARDS FOR COMPLAINTS RESOLUTION AND HANDLING by financial institutions?


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Austria

country_id: AT

value: Does any law or regulation set standards for complaints resolution and handling by financial institutions?


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Cambodia

country_id: KH


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Economic and Monetary Community of Central Africa (CEMAC)


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - eSwatini

country_id: SZ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Germany

country_id: DE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Lebanon

country_id: LB


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Luxembourg

country_id: LU


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Macedonia, FYR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Mauritania

country_id: MR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Moldova

country_id: MD


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Namibia


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Nigeria

country_id: NG


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Russian Federation

country_id: RU


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Slovak Republic

country_id: SK


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Tonga

country_id: TO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Turkey

country_id: TR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Ukraine

country_id: UA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Uruguay

country_id: UY


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - West African Economic and Monetary Union (WAEMU)


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Angola

country_id: AO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bulgaria

country_id: BG


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Canada

country_id: CA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Chile

country_id: CL


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Dominican Republic

country_id: DO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Ecuador

country_id: EC


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Finland

country_id: FI


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - France

country_id: FR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Guyana

country_id: GY


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Hungary

country_id: HU


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - India

country_id: IN


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Kazakhstan

country_id: KZ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Kenya

country_id: KE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Lesotho

country_id: LS


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Malta

country_id: MT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Peru

country_id: PE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Poland

country_id: PL


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Portugal

country_id: PT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Rwanda

country_id: RW


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Samoa

country_id: WS


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Sri Lanka

country_id: LK


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Zambia

country_id: ZM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Argentina

country_id: AR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Belgium

country_id: BE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Burundi

country_id: BI


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Colombia

country_id: CO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Denmark

country_id: DK


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Gambia, The

country_id: GM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Greece

country_id: GR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Honduras

country_id: HN


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Hong Kong SAR, China

country_id: HK


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Italy

country_id: IT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Japan

country_id: JP


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Malaysia

country_id: MY


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Maldives

country_id: MV


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Mexico

country_id: MX


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Oman

country_id: OM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Somalia

country_id: SO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Spain

country_id: ES


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bangladesh

country_id: BD


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Cayman Islands

country_id: KY


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - China

country_id: CN


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Croatia

country_id: HR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Djibouti

country_id: DJ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Haiti

country_id: HT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Indonesia

country_id: ID


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Iraq

country_id: IQ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Madagascar

country_id: MG


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Morocco

country_id: MA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Netherlands

country_id: NL


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - San Marino

country_id: SM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Saudi Arabia

country_id: SA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - South Africa

country_id: ZA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Zimbabwe

country_id: ZW


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Albania

country_id: AL


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Azerbaijan

country_id: AZ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Brazil

country_id: BR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - East Caribbean Small States


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Fiji

country_id: FJ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Jamaica

country_id: JM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Korea, Rep.

country_id: KR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Myanmar

country_id: MM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Serbia

country_id: RS


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Thailand

country_id: TH


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Uganda

country_id: UG


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Armenia

country_id: AM


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bolivia

country_id: BO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Costa Rica

country_id: CR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - El Salvador

country_id: SV


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Georgia

country_id: GE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Iran, Islamic Rep.

country_id: IR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Israel

country_id: IL


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Kyrgyz Republic

country_id: KG


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Liberia

country_id: LR


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Lithuania

country_id: LT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - New Zealand

country_id: NZ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Paraguay

country_id: PY


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Sudan

country_id: SD


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - United Kingdom

country_id: GB


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bahamas, The

country_id: BS


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bahrain

country_id: BH


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bhutan

country_id: BT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Botswana

country_id: BW


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Jordan

country_id: JO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Kuwait

country_id: KW


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Latvia

country_id: LV


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Montenegro

country_id: ME


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Philippines

country_id: PH


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Seychelles

country_id: SC


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Tajikistan

country_id: TJ


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Tunisia

country_id: TN


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - West Bank And Gaza

country_id: PS


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Afghanistan

country_id: AF


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Bosnia and Herzegovina

country_id: BA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Egypt, Arab Rep.

country_id: EG


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Estonia

country_id: EE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Guatemala

country_id: GT


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Malawi

country_id: MW


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Mauritius

country_id: MU


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Norway

country_id: NO


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Pakistan

country_id: PK


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Panama

country_id: PA


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Sweden

country_id: SE


name: 603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00 - Vietnam

country_id: VN


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Argentina

country_id: AR

description:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Timeliness of response by financial institution

value: Do laws or regulations SET STANDARDS FOR TIMELINESS OF RESPONSE TO CUSTOMER COMPLAINTS by financial institutions?


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Colombia

country_id: CO

value:
Does any law or regulation set standards in any of the following areas for complaints resolution and handling by financial institutions?
 - Timeliness of response by financial institution


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - East Caribbean Small States


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Estonia


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Greece

country_id: GR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - India

country_id: IN


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Korea, Rep.

country_id: KR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Lithuania

country_id: LT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - New Zealand

country_id: NZ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Panama


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Seychelles

country_id: SC


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Somalia

country_id: SO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - United Kingdom

country_id: GB


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Azerbaijan

country_id: AZ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bangladesh

country_id: BD


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Djibouti

country_id: DJ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Jamaica

country_id: JM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Japan

country_id: JP


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Madagascar

country_id: MG


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Mexico

country_id: MX


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Norway

country_id: NO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Rwanda

country_id: RW


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Spain

country_id: ES


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Sudan

country_id: SD


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Sweden

country_id: SE


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Albania

country_id: AL


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bulgaria

country_id: BG


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Croatia

country_id: HR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Fiji

country_id: FJ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Finland

country_id: FI


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Guyana

country_id: GY


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Lesotho

country_id: LS


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Luxembourg

country_id: LU


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Malta

country_id: MT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Samoa

country_id: WS


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Slovak Republic

country_id: SK


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Uganda

country_id: UG


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bahamas, The

country_id: BS


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Burundi

country_id: BI


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Dominican Republic

country_id: DO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Economic and Monetary Community of Central Africa (CEMAC)


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Kuwait

country_id: KW


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Macedonia, FYR

country_id: MK


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Maldives

country_id: MV


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Peru

country_id: PE


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Poland

country_id: PL


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Ukraine

country_id: UA


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - West African Economic and Monetary Union (WAEMU)


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Zambia

country_id: ZM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Zimbabwe

country_id: ZW


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Angola

country_id: AO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Australia

country_id: AU


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Austria

country_id: AT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bahrain

country_id: BH


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Cayman Islands

country_id: KY


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Costa Rica

country_id: CR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Denmark

country_id: DK


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Iran, Islamic Rep.

country_id: IR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Jordan

country_id: JO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Kazakhstan

country_id: KZ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Kyrgyz Republic

country_id: KG


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Latvia

country_id: LV


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Mauritania

country_id: MR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Namibia


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Philippines

country_id: PH


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Portugal

country_id: PT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Saudi Arabia

country_id: SA


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Tunisia

country_id: TN


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Turkey

country_id: TR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Uruguay

country_id: UY


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Vietnam

country_id: VN


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - West Bank And Gaza

country_id: PS


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Afghanistan

country_id: AF


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Botswana

country_id: BW


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Brazil

country_id: BR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Egypt, Arab Rep.

country_id: EG


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - eSwatini

country_id: SZ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - France

country_id: FR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Guatemala

country_id: GT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Lebanon

country_id: LB


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Malawi

country_id: MW


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Malaysia

country_id: MY


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Moldova

country_id: MD


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Montenegro

country_id: ME


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Oman

country_id: OM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - San Marino

country_id: SM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - South Africa

country_id: ZA


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Belgium

country_id: BE


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bosnia and Herzegovina

country_id: BA


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Ecuador

country_id: EC


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Gambia, The

country_id: GM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Germany

country_id: DE


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Haiti

country_id: HT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Honduras

country_id: HN


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Israel

country_id: IL


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Kenya

country_id: KE


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Liberia

country_id: LR


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Mauritius

country_id: MU


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Morocco

country_id: MA


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Myanmar

country_id: MM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Netherlands

country_id: NL


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Nigeria

country_id: NG


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Pakistan

country_id: PK


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Paraguay

country_id: PY


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Sri Lanka

country_id: LK


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Tonga

country_id: TO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Armenia

country_id: AM


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bhutan

country_id: BT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Bolivia

country_id: BO


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Cambodia

country_id: KH


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Canada

country_id: CA


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Chile

country_id: CL


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - China

country_id: CN


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - El Salvador

country_id: SV


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Georgia

country_id: GE


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Hong Kong SAR, China

country_id: HK


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Hungary

country_id: HU


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Indonesia

country_id: ID


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Iraq

country_id: IQ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Italy

country_id: IT


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Russian Federation

country_id: RU


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Serbia

country_id: RS


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Tajikistan

country_id: TJ


name: 606_Do laws or regulations set standards for timeliness of response to customer complaints by financial institutions? _#VHKB_02 - Thailand

country_id: TH


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bahrain

country_id: BH

description:
By law or regulation, at the shopping and/or pre-contractual stage, do the disclosure requirements cover:
- Commercial Banks: Any form requirements - e.g. durable media, oral communication

value: Financial Consumer Protection : Disclosure requirements

value: Do disclosure requirements for COMMERCIAL BANKS include ANY FORM REQUIREMENTS?


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bulgaria

country_id: BG

value:
By law or regulation, at the shopping and/or pre-contractual stage, do the disclosure requirements cover:
- Commercial Banks: Any form requirements - e.g. durable media, oral communication


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Cayman Islands

country_id: KY


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Chile


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Djibouti

country_id: DJ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Economic and Monetary Community of Central Africa (CEMAC)


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Gambia, The

country_id: GM


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Honduras

country_id: HN


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Hungary


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Lebanon

country_id: LB


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Madagascar

country_id: MG


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Malta

country_id: MT


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Pakistan

country_id: PK


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - San Marino

country_id: SM


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Sri Lanka

country_id: LK


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Vietnam

country_id: VN


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - West African Economic and Monetary Union (WAEMU)


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - West Bank And Gaza

country_id: PS


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Botswana

country_id: BW


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Dominican Republic

country_id: DO


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Greece

country_id: GR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Iraq

country_id: IQ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Jordan

country_id: JO


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Macedonia, FYR

country_id: MK


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Netherlands

country_id: NL


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Paraguay

country_id: PY


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Peru

country_id: PE


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Philippines

country_id: PH


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Poland

country_id: PL


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Serbia

country_id: RS


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Uganda

country_id: UG


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - East Caribbean Small States


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Georgia

country_id: GE


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Iran, Islamic Rep.

country_id: IR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Lesotho

country_id: LS


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Luxembourg

country_id: LU


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Morocco

country_id: MA


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - New Zealand

country_id: NZ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Thailand

country_id: TH


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Tunisia

country_id: TN


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Zambia

country_id: ZM


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Albania

country_id: AL


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Armenia

country_id: AM


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Austria

country_id: AT


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Burundi

country_id: BI


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Colombia

country_id: CO


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Guatemala

country_id: GT


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Guyana

country_id: GY


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Hong Kong SAR, China

country_id: HK


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Kenya

country_id: KE


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Mauritius

country_id: MU


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Myanmar

country_id: MM


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Nigeria

country_id: NG


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Norway

country_id: NO


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Panama

country_id: PA


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Samoa

country_id: WS


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - South Africa

country_id: ZA


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Turkey

country_id: TR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Ukraine

country_id: UA


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bahamas, The

country_id: BS


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Egypt, Arab Rep.

country_id: EG


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - eSwatini

country_id: SZ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Fiji

country_id: FJ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Finland

country_id: FI


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Indonesia

country_id: ID


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Lithuania

country_id: LT


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Maldives

country_id: MV


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Mexico

country_id: MX


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Montenegro

country_id: ME


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Rwanda

country_id: RW


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Somalia

country_id: SO


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Sudan

country_id: SD


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bangladesh

country_id: BD


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Belgium

country_id: BE


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Japan

country_id: JP


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Korea, Rep.

country_id: KR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Kuwait

country_id: KW


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Latvia

country_id: LV


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Liberia

country_id: LR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Mauritania

country_id: MR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Sweden

country_id: SE


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Tajikistan

country_id: TJ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Afghanistan

country_id: AF


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Azerbaijan

country_id: AZ


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bhutan

country_id: BT


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bolivia

country_id: BO


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Bosnia and Herzegovina

country_id: BA


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Cambodia

country_id: KH


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Costa Rica

country_id: CR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Croatia

country_id: HR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Denmark

country_id: DK


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Ecuador

country_id: EC


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - France

country_id: FR


name: 407_Do disclosure requirements for commercial banks include any form requirements?_#VGYA_02 - Germany

country_id: DE